Refund policy

# RETURN & REFUND POLICY — NazPrime

Your satisfaction is our priority.

If your product arrives damaged, incorrect, or doesn't arrive at all — we've got you covered.

---

## What We Cover

- ✅ Damaged or defective product

- ✅ Wrong item received

- ✅ Package lost or not delivered

**Your choice:** Full refund OR free replacement — every time.

---

## How to Contact Us

📧 **Email**: nazprimebrand@gmail.com

  

📱 **Social Media**: Our official Instagram, TikTok, or Facebook page  

📷 **Contact Form**: Visit our **Contact Us** page for more details

We are here for you — reach out however is easiest for you.

---

## How to Claim

1. Contact us via email or social media  

2. Include your **order number**  

3. Attach a **photo or short video** as proof  

4. Your claim is reviewed within **24 hours**  

5. If approved — **refund or free replacement within 24 hours**

No need to return the product. Ever.

---

## Time Limit

Submit your claim within **30 days** of delivery date.

---

## Not Covered

- ❌ Wrong address provided by customer

- ❌ Package held by customs

- ❌ Change of mind returns

---

**No limits. No hassle. Just fairness.**