Refund policy

 

NAZPRIME CUSTOMER CARE

Thank you for choosing NazPrime. If you need help with your order, contact : nazprimebrand@gmail.com and include your order number.

PREORDER UPDATES

Our current delivery window is 2–4 weeks from successful payment, including preparation and transit. Your tracking number is provided within 1–2 weeks of payment.

If you have not received tracking within this period, please contact us for an update.

ORDER CANCELLATIONS

To request cancellation, contact us within 24 hours of placing your order. Include your order number and clearly state that you wish to cancel.

WRONG, DAMAGED OR DEFECTIVE ITEMS

Please contact us within 30 days of delivery if your item is incorrect, damaged, defective or has a quality problem.

Include:

• Your order number.

• A clear description of the issue.

• A short video showing the problem.

Under our customer-care promise, no return shipment is required for these claims. Tell us whether you would prefer a refund or replacement so we can assess your request.

ORDER NOT RECEIVED

If your order has not arrived by the end of the promised delivery window, contact us with your order number. We will investigate the shipment and help resolve the issue.

No product video is required for an item you have not received.

24-HOUR SUPPORT COMMITMENT

We aim to review and resolve your issue within 24 hours after receiving the information needed to assess it.

If additional investigation is necessary, we will explain what is outstanding and keep you informed.

REFUND UPDATES

When a refund is issued, we will confirm it with you. The time it takes for the money to appear in your account depends on your bank and payment provider.

Our 24-hour review and resolution target does not mean the funds will reach your account within 24 hours.

LATE-DELIVERY PROMISE

If the promised delivery window is missed, contact us for verification.

Once the delay is verified, we will arrange a voucher for one product on your next order, up to the amount you paid for your first product.

GIFT & LOYALTY SUPPORT

For help with your preorder gift invitation, NAZPRIME2026 code, December mystery gift or accumulated loyalty purchases, contact us with your original order number.

CONTACT

Email: nazprimebrand@gmail.com

Website: nazprime.store

Thank you for your pat

ience and for being part of the NazPrime journey.