Shipping policy
# SHIPPING POLICY — NazPrime
*Last updated: September 2, 2026*
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## 1. Overview
NazPrime ships to customers worldwide. We are committed to delivering your order safely, on time, and completely free of charge — no matter where you are.
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## 2. Free Global Shipping
- Shipping is **free on all orders** — worldwide
- No minimum order value required
- No hidden fees at checkout
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## 3. Order Processing Time
- Orders are processed within **1–3 business days** from the date of purchase
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an order confirmation email immediately after purchase
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## 4. Estimated Delivery Time
| Destination | Estimated Delivery |
|----------------------|----------------------|
| 🇺🇸 United States | 7–14 business days |
| 🇬🇧 United Kingdom | 7–14 business days |
| 🇪🇺 Europe | 7–14 business days |
| 🇦🇺 Australia | 10–14 business days |
| 🇨🇦 Canada | 7–14 business days |
| 🌍 Rest of World | 7–14 business days |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or peak seasons.
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## 5. Order Tracking
- A tracking number will be provided within **3–5 business days** after dispatch
- Track your order anytime via our **Track My Order** page or the carrier's official website
- Tracking updates may take 24–48 hours to appear after dispatch
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## 6. Late Delivery Guarantee
We stand behind every order. After purchase, you will receive an email with your **estimated delivery date** based on your destination.
If your order does not arrive by the confirmed delivery date, contact us within **7 days** with your order number.
Upon verification, we will send you a **free product of equal value** to your original order:
- No return required
- No questions asked
- Processed within 24 hours of approval
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## 7. Customs & Import Duties
- Orders may be subject to customs duties, taxes, or import fees depending on the destination country
- These charges are the **sole responsibility of the customer**
- NazPrime has no control over customs processing times or associated charges
- Orders will not be cancelled or refunded due to customs holds or delays
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## 8. Lost or Damaged Packages
- If your package is lost in transit or arrives damaged, contact us within **30 days** of the expected delivery date
- We will investigate and provide a resolution in accordance with our **Refund Policy**
- Please retain all packaging and provide photo or video evidence where possible
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## 9. Incorrect Shipping Address
- Customers are responsible for providing a complete and accurate shipping address at checkout
- NazPrime is not responsible for orders delivered to an incorrect address provided by the customer
- Address corrections must be requested within **24 hours** of placing your order at nazprimebrand@gmail.com
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## 10. Force Majeure
NazPrime is not liable for shipping delays caused by circumstances beyond our control, including:
- Natural disasters
- Pandemics or public health emergencies
- Strikes or labor disputes
- Government restrictions or border closures
- Carrier operational issues
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## 11. Contact Us
For any shipping-related inquiries, please contact our support team:
📧 **Email**: nazprimebrand@gmail.com
📱 **Website**: nazprimebrand.myshopify.com
📷 **Social Media**: Official Instagram, TikTok & Facebook pages
We aim to respond to all inquiries within **24 hours**.
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**NazPrime — Excellence Delivered. Always.**